Free Delivery within Klang Valley for Purchase More Than RM120

FAQ


Orders

1. How can I order without an account on the Spritzer Online?

To ensure you enjoy the best shopping experience here at Spritzer Online, you are required to register an account with us. Join now and enjoy an exclusive discount that is only applicable for Spritzer Online members.



2. How do I know If my order has been confirmed?

You will receive an email notification indicating the confirmation of your order and purchase to your registered email address given to Spritzer Online.



3. How do I add and change products in my shopping cart?

You may add products to your shopping cart on the website by clicking on the cart icon (*top right corner), if you are visiting Spritzer Online from a desktop view, you can edit the quantity box and click “update”.  To remove a product from your cart, click on the “x” button from the shopping cart or cart page. 



4. How do I place an order with my promo code?

Promotional Codes are unavailable at this time, we’ll be back soon! 

Any vouchers available will be automatically selected and applied if you’ve collected them in the vouchers tab. In the event that the promo code isn’t working, please contact our customer service support team via email at  info@spritzer.com.my or contact us at our Hotline: 1800 88 311 and we will attend to you within 24 hours.



5. How do I rate my order?

Once you have safely received your purchase, you can rate your purchased products in the product page. You can also choose to rate your experience based on “price”, “quality” and “value”. Your feedback is appreciated as we continue to strive and provide you with the best experience. 



6. How do I report an issue regarding about my order? 

We’re sorry for the experience. Please contact our customer service support team via email at info@spritzer.com.my or contact us at our Hotline : 1800 88 311 and we will attend to you within 24 hours



7. I accidentally ordered duplicate items. What should I do?

Kindly contact our customer service support team via Facebook Live Chat or drop us an email at info@spritzer.com.my  and we will attend to you within 24 hours and do our best to help you out!



8. Is there a minimum spend?

There isn’t! You may proceed to the checkout with any amount.



9. Does adding an item to my ‘Cart’ mean that I’ve already booked it?

No, any item added to “Cart” is subject to availability. Your product is only confirmed once you have completed your payment process.



10. Why I can’t place order to my address?

Currently, F&N Life is delivering to almost all of the addresses within Malaysia, except

- East Malaysia: Kota Kinabalu

- West Malaysia: Pulau Ketam, Pulau Perhentian, Pulau Redang, Pulau Langkawi, Pulau Pangkor and Pulau Tioman. Terengganu and Kelantan is referred to the cremaries products only.



11. Can I purchase in bulk?

Yes! There are no quantity limits to your purchase. Please note however, depending on the size of your order you may be receiving your orders in batches.

If you would like to purchase in bulk for your business, you may consider signing up for our “F&N Life Partner”.



Shipping and Delivery

1. What is the delivery lead time?

A Standard Delivery lead time of 5 to 7 working days is applicable for Klang Valley, Selangor and Putrajaya. Other addresses in Peninsular Malaysia will be 8 to 14 working days.



2. What are the delivery methods available?

Currently we only offer one delivery method - our standard delivery. 



3. How can I track the items from my orders?

You should receive your package within 5 - 7 working days and be provided shipping details once your package has been shipped. Our Spritzer Drivers/Deliveryman/Deliveryperson/ Delivery Specialist (Choose one) will be in touch with you on the morning of the delivery. Should you be unable to find the details, Please contact our customer service support team via email at info@spritzer.com.my or our hotline : 1800 88 3111 and we will attend to you within 24 hours.



4. My order isn’t shipping. What do I do?

Please contact our customer service support team via email at info@spritzer.com.my or our hotline : 1800 88 3111 and we will attend to you within 24 hours.We’ll be glad to assist you with the problem.



5. My order is delayed, when will I receive it?

If the order was delayed, please contact our customer service support team via email at info@spritzer.com.my or our hotline : 1800 88 3111 and we will attend to you within 24 hours.We’ll be glad to assist you with the problem.and do our best to move things along.



6. My order status says “shipped” but I haven’t received my item.

Nobody likes a lost parcel! Please contact our customer service support team via email at info@spritzer.com.my or our hotline : 1800 88 3111 and we will attend to you within 24 hours.



7. What can I do if my delivery is missing or incomplete?

We apologize for the inconvenience caused.

This is likely due to the product availability. We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you and initiate a refund for it.

In the unlikely event that you did not receive any refund notification due to a stocking issue, please contact our customer service support team via Facebook Live Chat or drop us an email at  info@spritzer.com.my with the following information below and we will attend to you within 24 hours.

i) Your order #

ii) Name and quantity of the Item that is missing



8. What can I do if my delivery has wrong items?

We apologise for inconvenience,please contact our customer service support team via Facebook Live Chat or drop us an email at  info@spritzer.com.my with the following information below and our customer service team will get back to you as soon as possible on the next steps to take.

i) Your order #

ii) Item(s) that you have ordered

iii) Item(s) that you received



9. What can I do if I have received a defective item?

We're sorry to hear that! Please contact our customer service support team via Facebook Live Chat or drop us an email at  info@spritzer.com.my with the following information below and we will attend to you within 24 hours.

i) Your order #

ii) Name of the defective item

iii) Photo of the defective item



10. How do I know if an item can’t be delivered to my area?

Below are some of the areas that are not covered by our deliveries:

- East Malaysia

We strongly suggest you take note of the product labels – “West Malaysia Only”, “Kuching Only” and “Klang Valley” before adding the item into your shopping cart.



11. Do you deliver during weekends and holidays?

Unfortunately, we do not deliver during weekends and public holidays. However, we will ensure that your order reaches you on weekdays between 9 am – 6 pm.